The Customer-focused Library

The Customer-focused Library

Re-inventing the Library From the Outside-in

Book - 2009
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ABC-CLIO

A top library consultant offers specific recommendations for helping libraries adapt to their changing role in the community.


A top library consultant offers specific recommendations for helping libraries adapt to their changing role in the community.


• Illustrations and drawings of innovative library buildings and features

• A bibliography of additional print and online resources

• A complete index



Book News
Intriguing to some and perhaps disturbing to others, this high energy work explores the ways in which public libraries could be redesigned to focus on the needs of customers. Matthews (consultant to libraries) outlines strategies ranging from building a social online public access catalog (OPAC) with room for users to rate, review, and make comments on items, to actually restructuring the classification and shelving systems. Making items available is reconceptualized as merchandising. He also considers building branches in places such as shopping malls or integrating other experiences into the visit, such as the large aquarium and Old World Reading Room (with wood panels and a fireplace) at the "Experience Library" in Cerritos, California. Other visions, like making search results return items ranked by popularity or extensive weeding efforts to get rid of classic materials that do not circulate well raise questions about what would make the library different from various commercial spaces. Annotation ©2010 Book News, Inc., Portland, OR (booknews.com)

Publisher: Santa Barbara, Calif. : Libraries Unlimited, c2009
ISBN: 9781591588757
1591588758
9781591588764
1591588766
Branch Call Number: 027.473 MAT
Characteristics: xviii, 95 p. : ill. ; 26 cm
Alternative Title: Customer focused library

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