The Cost of Bad Behavior
How Incivility Is Damaging your Business and What to Do About ItBook - 2009
Two professors of management examine bad behavior in the workplace, combining scientific research with stories from a variety of fields, and offer ways to remove the roots of incivility at work and create a culture of respect.
Publisher: New York : Portfolio, 2009
Branch Call Number: 658. 3145 PEA
Characteristics: xiv, 224 p. : ill. ; 24 cm