Exceptional Service, Exceptional Profit
The Secrets of Building A Five-star Customer Service OrganizationBook - 2010
The authors focus on battle-tested techniques that are immediately applicable in any business context, allowing you to create unrivaled customer loyalty in your own business context.
Publisher: New York : American Management Association, c2010
Branch Call Number: 658.812 ING
Characteristics: xvi, 170 p. ; 24 cm